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How long will it take to process my order?
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Normally it will take a 24-48 Hrs to process the order and ship the glasses. For Bifocal or progressive lenses it will take a minimum of 3 days to process the order as the lenses needs to be custom made.
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How do I track my order?
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Just go to Tracking and enter your order number. |
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How much I'll have to pay for the eyeglasses?
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Costs vary, depending on the type of lens and frame you choose. At GlobalEyeGlasses.com, we are offering a wide range of options under all categories AT THE MOST ECONOMICAL PRICES. We are sure that you can find a pair that suits your budget. |
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How much are your shipping charges?
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First Class Shipping (Only in USA) [ 5-7 days] $5.99
Our prices vary for different countries
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Can I buy Prescription Sunglasses at your site?
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Yes you can. You can choose any eye frame and make it into Prescription Sunglasses by adding Tinting for just $9.99. The tinting option will alsomake it 100% UV Resistant and is available in many exciting shades. |
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Can I buy Rimless Eyeglasses at your site?
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Yes, you can. We have a huge selection of Rimeless as well as Semi-Rimless Eyeglasses. Go to our home page and click on the relevant links. |
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Do you sell Bifocals and Progressives?
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Yes, we sell Bifocals as well as Progressives. |
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Can I buy glasses with no prescription in the lenses?
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Just choose the "Buy Frame" option and you will get a FREE lens without any power fitted in it. |
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I am allergic to Metal Frames. What should I do?
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Instead of a Metal Frame, you can go for a Plastic Frame or a Titanium Frame. Plenty of options are available at GlobalEyeGlasses.com in these two materials. |
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Cylinder, Axis and Add were omitted from my prescription.How should I complete this entry?
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Not all prescriptions have Cylinder, Axis, and Add. This would mean that you do not have an astigmatism correction (Cylinder and Axis) and you do not have a reading addition (ADD). If your doctor omitted this information, leave the fields blank on the prescription form. |
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How do I know what size eyeglass frame I need?
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Take a look at the earpiece or eyeglass bridge of your current eyeglasses. You will see a number imprinted there such as 52-20, 49-18 etc. This is the size of your eyeglass frame. If you want, you can increase or decrease it by a millimeter or so. |
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Can I get my glasses shipped to APO/FPO addresses or Post Office boxes?
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Yes, you can. We use US Postal Service for most of our orders. |
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I made a mistake while filling my order. What should I do?
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We request you to be very careful while filling up the Order Form. Still, if a mistake has occurred, give us a call immediately email us at contact@globaleyeglasses.com as soon as you can. |
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Can I use my contact lens prescription to purchase eyeglasses?
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No, you can't. Your contact lens prescription and eyeglass prescription are different. Therefore, we suggest that you get a new eyeglass prescription from your doctor. |
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I have received my eyeglasses and I think they need a slight adjustment. What should I do?
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At GlobalEyeGlasses.com, all eyeglasses are thoroughly inspected and aligned by a licensed optician prior to shipping. Still, if you think you need a slight adjustment, most optical stores will do it at no charge. |
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Will my purchase be reimbursable by my Optical Plan or Insurance?
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Please check with your carrier or union to see what their reimbursement policy is. Our Tax ID number is available upon request. |
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Can you order single vision eyeglasses with a progressive prescription ?
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Yes you can, Just dont include the ADD power. |
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I received an email stating that the glasses have been shipped but the USPS website shows that they are electronically notified?
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The moment the glasses leaves our lab we generate a USPS Delivery Confirmation # and it takes 3-4 days for the Delivery Confirmation # to be updated on USPS website. As we drop many packages in bulk, USPS usually scans them on delivery. The glasses gets delivered within 5-9 days once the glasses has been shipped.
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What is shipping insurance?
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If you receive the glasses damaged or the shipment is lost then we will redo the order at no additional cost. If you have not purchased the insurance then we will not be liable as the glasses are not shipped insured. |
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It has been more than 3 days and the glasses have not been shipped?
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This usually happens if the lenses do not pass the quality test. If the order is delayed it usually takes 2 more days.
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Do you offer 14 Days money back Guarantee?
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We do not offer 14 days money back guarantee.
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Why am I charged double for the lenses?
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For high prescription Single Vision lenses the cost of the lenses will be doubled as the lenses needs to be custom made. Different lenses have a range for prescription to be added and if the prescription is above the specified range then the cost of the lenses will be doubled. Usually the cost of the lenses is doubled if the SPH is above plus minus 4 or CYL is above plus minus 2. However for some lenses the power range may be lower/higher.
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I order for reading lenses and though my SPH and CYL value is less why am I charged double?
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For reading lenses we need the total power of the lenses. We add the Spherical CYL and ADD power together and if the power is more than + 4 then the cost of the lenses will be doubled.
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What is Single vision lens?
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Single vision lenses have the same focal power throughout (top to bottom) and can be used to correct nearsightedness, farsightedness, astigmatism, or a combination of these disorders. |
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What is Bifocal lens?
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Bifocal reading glasses are split into two divisions, upper and lower. The upper helps in distance vision, the lower helps in near vision. Thus Bifocal reading glasses allow the user to not just read in them but also look at faraway objects at the same time and with equal ease. |
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What is progressive lens?
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Progressive lens are those that increases in power from top to bottom. They have no clear dividing lines as the focus changes from bottom to top. The lenses have three focal points which are Distance vision, intermediate and reading. These lenses are also known as no Line Bifocal. |
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What is no line bifocal?
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No line bifocal lenses are also known as Progressive lenses. |
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What is clear lens?
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Clear lenses are lenses with no color on it. |
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What are tinted lenses?
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Colored lenses are called the tinted lenses and it is also called sun lenses. The lens actually absorbs the tint color into the lens material. Tint density is defined as a percentage, where 0% is completely clear, and 100% permits no light to pass through (solid). A 10% to 20% tint is used for a “fashion” tint, and a 50% to 80% tint is used for outdoor protection from the sun. |
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What are polarized lenses?
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Polarized sunglass lenses are tinted lenses that block vertical light from hitting your eye and causing eye strain. Hunters, boaters and fishermen, golfers, and drivers are the most common users of polarized lenses. Any surface can create glare in sunlight, including water, sand, snow, windows, vehicles, and buildings. Polarized lenses ease eye stress and fatigue in the sun. |
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What are photo chromatic lenses?
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PHOTOCHROMATIC LENSES contain light-sensitive molecules that darken and lighten according to the intensity of ultraviolet light/ Sun Rays. Their advanced technology adjusts to changing light, so you see clearly and more comfortably in virtually any light condition. Indoors, Photo chromatic Lenses are as clear as your regular eyeglasses. Outdoors, they quickly darken, getting as dark as sunglasses, if necessary. They provide 100% UV protection. |
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What are Polycarbonate lenses?
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Polycarbonate is a type of shatter-resistant plastic, considered a major advance over earlier plastics used in lens fabrication. Polycarbonate lenses also are lighter and thinner than basic plastic lenses, because they have a higher index. Because polycarbonate lenses are tough and scratch-resistant, they are highly recommended for children and active adults. |
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What are hi-index lenses?
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High index lenses are made of materials that are compressed, or denser, so the same amount of visual correction is taking place using less lens material than traditional plastic or glass requires. "High index" means that the lenses are constructed of a plastic or glass material that has a higher index of refraction. The "index of refraction" refers to the speed that light travels as it passes through the lens material.
Hi-index lenses are recommended for high prescription. Theses lenses are especially designed to counter the thickness of the lenses. The three Hi index lenses are 1.6, 1.67, 1.74. Higher the index of the lenses thinner is the lens.
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Do the lenses come with anti-scratch coating and UV protection?
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All the lenses that are available come with anti-scratch and UV protection by default. |
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What is anti-reflective coating?
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Anti-reflective or anti-reflection (AR) coatings are a type of coating applied to the surface of lenses and other optical devices to reduce reflection. This improves the efficiency of the system since less light is lost. Anti-reflective coating are especially recommended if you use glasses while using computer, watch TV or also for driving. |
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Are they any hidden charges applicable?
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There are no hidden charges applied to your order. The charges that are applicable are Frame cost, lens cost plus the additional option cost and the shipping. |
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The prescription is not correct on the lenses?
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If the prescription is incorrect then please contact our customer support at 1-800-717-7134 or email us at contact@globaleyeglasses.com |
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I feel dizzy when I wear the glasses?
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If you feed dizzy then we strongly recommend that you get the lenses tested at a near by vision center as it is possible that the your prescription has changed or the prescription is incorrect on the lenses. |
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I want to buy glasses for fashion can I buy the glasses from you?
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Yes you may buy lenses with plano or non prescription lenses but the system will not allow to you to buy with demo lenses for some glasses if the demo lenses are not suitable to use then you will need to buy a separate lenses with the frames. |
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I want to buy glasses for fashion can I buy the glasses from you?
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Yes you may buy lenses with plano or non prescription lenses but the system will not allow to you to buy with demo lenses for some glasses if the demo lenses are not suitable to use then you will need to buy a separate lenses with the frames. |
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Why don’t I get the option for some of the lenses with a rimless frame?
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Rimless frames are fragile and we do not fit plastic CR39 lenses on these frames. We only recommend Polycarbonate lenses. |
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How can I pay for the order?
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We accept major credit and debit cards or you may also use your paypal account to pay for the order. |
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Why am I directed to PayPal website though I am buying the glasses from your company?
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Paypal is the third party vendor that we use to process the payment online. Paypal is considered to be the safest and most of the online retailers use paypal to process the payment. |
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The frame is damaged what should I do?
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If the frame is damaged please contact out customer support at 1-800-717-7134 or email us at contact@globaleyeglasses.com |
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Frame broke though I wear my glasses carefully what should I do?
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If the frame is damaged please contact out customer support at 1-800-717-7134 or email us at contact@globaleyeglasses.com |
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Which lenses would you recommend for children’s?
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If your child is below 10Yrs then we recommend polycarbonate lenses as these lenses are durable and strong. |
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What are the warning signs that a child might need glasses?
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Consistently sitting too close to the TV or holding a book too close
Losing her place while reading
Using a finger to follow along while reading
Squinting
Tilting the head to see better
Frequent eye rubbing
Sensitivity to light
Excessive tearing
Closing one eye to read, watch TV or see better
Avoiding activities that require near vision, such as reading or homework, or distance vision, such as participating in sports or other recreational activities
Complaining of headaches or tired eyes
Receiving lower grades than usual
Schedule an appointment with your eye doctor if your child exhibits any of these signs.
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How often should I get a new pair of glasses?
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You should get a new pair if your prescription has changed; your doctor will let you know. Therefore, it's important to know how often to visit the eye doctor: it depends on many factors, but as a general rule, you should go once a year or once every two years. Your doctor can tell you what schedule is right for you.
If your prescription doesn't change very often, or at all, just get new glasses when you're tired of your old ones or they go out of style.
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What do the numbers on my eyeglass prescription mean?
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An eyeglass prescription contains information showing the lens power required to correct vision problems. It consists of sphere power, cylinder power, cylinder axis, bifocal addition, and prism power. Your prescription may or may not contain all of these numbers, for example if you do not have a bifocal you would not have a bifocal addition in your prescription. Most prescriptions do not contain prism power. A PD (pupillary distance) measurement is also needed to produce your glasses. |
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Vision blurry from progressive lenses?
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If you are using progressive lenses for the first time it take 2-3 weeks to adapt with the lenses as the progressive lenses vision depends oh head and eye movement.
If incase the problem persist then we suggest that you take the glasses to a nearby vision center and get the lenses tested. It is possible that you are not able to adapt with the lenses. In case of adaptation issue we can redo the order with bifocal lenses at no additional cost for the lenses but the shipping will be charged |
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I have not received the glasses though the tracking infomration shows delivered?
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All the glasses are shipped via delivery confirmation mail. We will not hold liable for any lost package if the delivery confirmation shows delivered. |
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